Privacy Policy

Effective Date: September 23, 2026
Last Updated: September 23, 2026

EcoPower (“EcoPower”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information that you provide to us or that we collect when you use our Website and Services.

This Privacy Policy explains how EcoPower may collect, use, store, protect, disclose, and otherwise process information in connection with:

  • Our website at https://ecopower.com.np;
  • Contact and inquiry forms;
  • Customer communications;
  • Products and services;
  • Business relationships;
  • Customer support;
  • Marketing communications;
  • Other services or interactions operated by EcoPower.

This Privacy Policy should be read together with our Terms & Conditions.

EcoPower operates from Kathmandu, Nepal, and handles personal information in accordance with applicable laws and regulations, including applicable privacy and electronic-transactions requirements in Nepal. The Privacy Act, 2075 is published by the Nepal Law Commission as Nepal’s Privacy Act.

1. Information We May Collect

Depending on how you interact with EcoPower, we may collect different categories of information.

1.1 Personal Information You Provide

You may provide information such as:

  • Full name;
  • Company or organization name;
  • Email address;
  • Telephone/mobile number;
  • Postal or delivery address;
  • Billing information;
  • Contact preferences;
  • Information included in your inquiry;
  • Product or service requirements;
  • Information provided through quotation requests;
  • Information contained in documents you voluntarily submit;
  • Other information you voluntarily provide.

We collect only information that is reasonably relevant to the purpose for which it is provided.

2. Information Collected Automatically

When you access the Website, certain technical information may be collected automatically.

Depending on our Website configuration and service providers, this may include:

  • IP address;
  • Browser type;
  • Operating system;
  • Device type;
  • Screen resolution;
  • Language settings;
  • Approximate geographic information derived from technical data;
  • Referring website;
  • Pages viewed;
  • Date and time of access;
  • Time spent on pages;
  • Website interaction information;
  • Error and diagnostic information.

This information may be used for security, analytics, troubleshooting, performance monitoring, and improving the Website.

3. Cookies and Similar Technologies

EcoPower may use cookies and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

Depending on implementation, cookies may be used for:

  • Essential Website functionality;
  • Security;
  • Session management;
  • Remembering preferences;
  • Website analytics;
  • Performance monitoring;
  • Improving user experience;
  • Marketing or advertising measurement, where applicable.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect Website functionality.

If EcoPower introduces non-essential cookies that require consent under applicable law, appropriate consent mechanisms will be provided where required.

4. How We Use Personal Information

EcoPower may use personal information for legitimate business and operational purposes, including:

4.1 Responding to Inquiries

We may use your information to:

  • Respond to questions;
  • Provide requested information;
  • Prepare quotations;
  • Discuss products or services;
  • Arrange consultations;
  • Communicate about your requirements.

4.2 Providing Services

We may process information necessary to:

  • Deliver products;
  • Provide Services;
  • Process orders;
  • Arrange installation or support;
  • Manage customer relationships;
  • Maintain service records.

4.3 Communications

We may use contact information to send:

  • Transactional communications;
  • Service notifications;
  • Support communications;
  • Administrative notices;
  • Important Website updates.

4.4 Business Operations

Information may also be used for:

  • Internal administration;
  • Accounting;
  • Record keeping;
  • Customer support;
  • Fraud prevention;
  • Security monitoring;
  • System maintenance;
  • Website improvement;
  • Service improvement.

4.5 Marketing

Where permitted by applicable law, EcoPower may use contact information to communicate information about products, services, offers, announcements, or other business updates.

You may request to stop receiving marketing communications.

5. Legal and Regulatory Compliance

EcoPower may process or disclose information where reasonably necessary to:

  • Comply with applicable laws;
  • Respond to lawful requests;
  • Meet regulatory requirements;
  • Protect legal rights;
  • Prevent fraud;
  • Investigate suspected unlawful activity;
  • Protect the security of people, systems, and property;
  • Establish, exercise, or defend legal claims.

The processing of personal information will remain subject to applicable legal requirements.

6. Information Sharing and Disclosure

EcoPower does not intend to sell personal information as a commercial product.

We may share information where reasonably necessary with:

6.1 Service Providers

Third-party providers may assist us with:

  • Website hosting;
  • Cloud infrastructure;
  • Email;
  • Analytics;
  • Payment processing;
  • Customer relationship management;
  • Communication;
  • Technical support;
  • Security;
  • Delivery or logistics;
  • IT services.

Such providers may process information only as necessary to provide their services and subject to applicable contractual, technical, and legal safeguards where appropriate.

6.2 Professional Advisors

We may disclose relevant information to professional advisors such as:

  • Lawyers;
  • Accountants;
  • Auditors;
  • Consultants;
  • Insurance providers;

where reasonably necessary for legitimate business or legal purposes.

6.3 Legal Requirements

Information may be disclosed where required or permitted by applicable law, legal process, court order, regulatory requirement, or lawful governmental request.

6.4 Business Transfers

If EcoPower undergoes a merger, acquisition, restructuring, sale of assets, investment, or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

7. Data Security

EcoPower takes reasonable technical and organizational measures to protect personal information from unauthorized:

  • Access;
  • Disclosure;
  • Alteration;
  • Loss;
  • Destruction;
  • Misuse.

Security measures may include, where appropriate:

  • Access controls;
  • Password protection;
  • Authentication mechanisms;
  • Secure hosting;
  • Encryption in transit where supported;
  • Backups;
  • Monitoring;
  • Security updates;
  • Limited employee access;
  • Operational security procedures.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, while EcoPower takes reasonable steps to protect information, we cannot guarantee absolute security.

8. Payment Information

Where EcoPower uses third-party payment processors, payment information may be processed directly by the relevant payment provider.

Where possible, EcoPower does not unnecessarily store complete payment-card information on its own systems.

Payment providers may process information under their own privacy policies and terms.

Customers should review the applicable payment provider’s policies before completing a transaction.

9. Data Retention

EcoPower retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing Services;
  • Maintaining business records;
  • Customer support;
  • Accounting;
  • Legal compliance;
  • Resolving disputes;
  • Fraud prevention;
  • Enforcing agreements;
  • Protecting legitimate business interests.

Retention periods may vary depending on the nature of the information and the reason it was collected.

Where information is no longer required and there is no legal or legitimate reason to retain it, EcoPower may securely delete, anonymize, or otherwise dispose of it.

10. Your Privacy Rights

Subject to applicable law and any relevant limitations, individuals may have rights concerning their personal information.

These may include the ability to:

  • Ask what personal information EcoPower holds about them;
  • Request correction of inaccurate information;
  • Request clarification regarding the use of their information;
  • Request deletion where legally applicable;
  • Object to certain processing where applicable;
  • Withdraw consent where processing is based on consent;
  • Request information about relevant disclosures;
  • Raise a privacy complaint.

The availability and scope of these rights depend on applicable law and the circumstances of the request.

To exercise a privacy-related right, contact:

[email protected]

EcoPower may need to verify the identity of the requester before responding to a request involving personal information.

11. Withdrawal of Consent

Where EcoPower processes personal information based on consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing that was lawfully completed before consent was withdrawn.

In some circumstances, withdrawal of consent may affect our ability to provide a particular product or service where that information is necessary for the service.

12. Accuracy of Information

We encourage users to provide accurate and current information.

If you believe information held by EcoPower is inaccurate or incomplete, please contact us and provide the relevant details so that we can review and, where appropriate, update the information.

13. Children’s Privacy

The Website is generally intended for adults and business users.

EcoPower does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to EcoPower without appropriate authorization, they may contact us at:

[email protected]

Upon receiving a valid request, EcoPower will review the matter and take appropriate action consistent with applicable law.

14. Third-Party Websites

Our Website may contain links to third-party websites or services.

Those websites may have their own:

  • Privacy policies;
  • Cookies;
  • Terms;
  • Data collection practices;
  • Security practices.

EcoPower does not control third-party privacy practices and is not responsible for the privacy practices of external websites.

We recommend reviewing the privacy policy of every third-party website you visit.

15. Third-Party Analytics and Advertising

EcoPower may use analytics or advertising technologies provided by third parties to understand Website usage, measure performance, improve marketing, or understand how visitors interact with the Website.

Depending on the services implemented, these providers may collect technical information through cookies, pixels, tags, SDKs, or similar technologies.

Where legally required, EcoPower will implement appropriate notice and consent mechanisms.

16. International Data Processing

Some service providers used by EcoPower may operate servers or infrastructure outside Nepal.

Where personal information is processed outside Nepal, EcoPower will take reasonable steps to use appropriate service providers and safeguards consistent with applicable law and the nature of the information.

The laws applicable to personal information may differ depending on where information is processed.

17. Data Breach and Security Incidents

If EcoPower becomes aware of a security incident involving personal information, we will assess the incident and take reasonable measures appropriate to the circumstances.

Where notification is required by applicable law, EcoPower will provide the required notification to the relevant persons or authorities within the applicable requirements.

18. Business Communications

If you contact EcoPower by email, telephone, social media, messaging platform, contact form, or other communication channel, we may retain the communication and relevant contact information for:

  • Responding to you;
  • Customer service;
  • Business records;
  • Follow-up;
  • Dispute resolution;
  • Compliance;
  • Service improvement.

Communications may be accessible to authorized personnel or relevant service providers where necessary.

19. Social Media

EcoPower may maintain social-media profiles or provide links to social-media platforms.

Interactions with social-media platforms may be governed by those platforms’ own terms and privacy policies.

Information voluntarily posted publicly on a social-media platform may be visible to others according to that platform’s settings and policies.

20. Changes to This Privacy Policy

EcoPower may update this Privacy Policy from time to time to reflect:

  • Changes in our Services;
  • Changes in technology;
  • Changes in data practices;
  • Legal or regulatory developments;
  • Security improvements;
  • Operational requirements.

The latest version will be published on:

https://ecopower.com.np

The “Last Updated” date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

Where a material change requires additional notice or consent under applicable law, EcoPower will take appropriate steps.

21. Complaints and Privacy Concerns

If you have a concern about how EcoPower handles personal information, please contact us first so that we can investigate and attempt to resolve the matter.

Please include:

  • Your name;
  • Contact information;
  • Description of the concern;
  • Relevant dates;
  • Any supporting information.

Contact:

EcoPower
Kathmandu, Nepal
Email: [email protected]
Website: https://ecopower.com.np

We will review privacy complaints and respond within a reasonable period, subject to the nature and complexity of the issue and applicable legal requirements.

22. Contact Us

For questions about this Privacy Policy or the handling of personal information:

EcoPower
Location: Kathmandu, Nepal
Email: [email protected]
Website: https://ecopower.com.np

Subject line: Privacy Policy Inquiry

23. Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations of Nepal, including applicable privacy, electronic transactions, consumer protection, and other relevant legislation.

The Privacy Act, 2075 is maintained by the Nepal Law Commission as Nepal’s Privacy Act, while the Electronic Transactions Act, 2063 is also maintained as Nepal’s electronic-transactions legislation.

Where mandatory legal requirements provide individuals with rights or protections beyond those described in this Privacy Policy, those mandatory requirements will apply.

24. Final Statement

EcoPower is committed to handling personal information responsibly and using reasonable measures to protect the information entrusted to us.

By using the Website, you acknowledge that you have had an opportunity to review this Privacy Policy.

EcoPower
Kathmandu, Nepal
[email protected]
https://ecopower.com.np

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