Terms & Conditions

Effective Date: September 23, 2026
Last Updated: September 23, 2026

Welcome to EcoPower.

These Terms & Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern your access to and use of the EcoPower website available at https://ecopower.com.np (the “Website”), together with any services, products, information, content, communications, or other offerings made available through the Website (collectively, the “Services”).

By accessing, browsing, submitting an inquiry, requesting information, purchasing a product or service, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Website or Services.

1. About EcoPower

EcoPower is a business based in Kathmandu, Nepal.

For questions, inquiries, support, or legal notices, you may contact us at:

EcoPower
Location: Kathmandu, Nepal
Email: [email protected]
Website: https://ecopower.com.np

Where required, “EcoPower”, “we”, “us”, and “our” refer to the business operating the Website. “You”, “your”, “customer”, or “user” refers to any person or entity accessing or using the Website or Services.

2. Acceptance of These Terms

By using the Website, you confirm that:

You have the legal capacity to enter into these Terms;
The information you provide to EcoPower is accurate and not misleading;
You will use the Website only for lawful purposes;
You will comply with all applicable laws and regulations;
You will not misuse, interfere with, damage, or attempt to gain unauthorized access to the Website or its systems.

If you are using the Website on behalf of a company, organization, or other legal entity, you represent that you have authority to accept these Terms on that entity’s behalf.

3. Website Use

You may use the Website for legitimate purposes, including:

Learning about EcoPower and its offerings;
Requesting information or quotations;
Contacting EcoPower;
Submitting inquiries or business information;
Accessing publicly available content;
Using other functionality made available by EcoPower.

You must not use the Website to:

Violate any applicable law or regulation;
Commit fraud or facilitate fraudulent activity;
Attempt unauthorized access to the Website, server, database, or related systems;
Introduce viruses, malware, malicious code, or harmful software;
Interfere with Website availability or performance;
Scrape, copy, reproduce, or systematically extract Website content without permission;
Impersonate another person or organization;
Submit false, misleading, fraudulent, or unauthorized information;
Use the Website to distribute unlawful, abusive, defamatory, threatening, or harmful material;
Circumvent security, authentication, access-control, or other technical restrictions.

EcoPower reserves the right to restrict or terminate access where it reasonably believes that these Terms have been violated.

4. Information and Website Content

EcoPower attempts to keep information on the Website accurate and useful. However, Website content may occasionally contain errors, omissions, outdated information, typographical errors, or other inaccuracies.

Information published on the Website may include:

Company information;
Product or service descriptions;
Specifications;
Prices or indicative pricing;
Images;
Technical information;
Articles and educational content;
Announcements;
Contact information;
Availability information.

Unless expressly stated otherwise, information provided on the Website is for general informational purposes.

EcoPower may update, change, remove, or modify Website content at any time without prior notice.

5. Products and Services

Where EcoPower offers products or services through the Website, specific terms may apply to individual transactions.

Those terms may include:

Product specifications;
Service scope;
Pricing;
Delivery or installation arrangements;
Payment requirements;
Warranty terms;
Maintenance requirements;
Cancellation conditions;
Return or replacement conditions;
Project-specific obligations.

Where specific written terms, quotations, invoices, purchase orders, service agreements, or contracts have been provided to a customer, those documents may govern the applicable transaction to the extent of any inconsistency with these general Website Terms.

A Website description does not by itself constitute a binding offer unless expressly stated otherwise.

6. Pricing

Where prices are displayed on the Website, EcoPower may change those prices at any time.

Unless expressly stated, displayed prices may not include:

Applicable taxes;
Delivery charges;
Installation charges;
Transportation costs;
Additional equipment;
Maintenance costs;
Third-party charges;
Government fees;
Customized requirements.

The final price applicable to a transaction will be confirmed through the applicable quotation, invoice, order confirmation, agreement, or other written communication.

EcoPower reserves the right to correct pricing errors or other inadvertent inaccuracies.

7. Orders and Quotations

Submitting an inquiry, quotation request, order request, or contact form does not automatically create a binding contract.

EcoPower may accept, reject, modify, or request additional information regarding an inquiry or order.

An order becomes binding only when EcoPower has expressly accepted it through an applicable written confirmation, agreement, invoice, payment confirmation, or other authorized communication.

EcoPower may decline an order where:

Required information is unavailable;
The requested product or service is unavailable;
Pricing or specification information contains an error;
The requested transaction cannot reasonably be fulfilled;
Payment requirements are not satisfied;
The transaction would violate applicable law or EcoPower policies.

8. Payments

Where payment is required, customers agree to provide accurate payment and billing information.

Unless otherwise agreed in writing:

Payments must be made through the payment method communicated by EcoPower;
Customers are responsible for applicable taxes and charges;
Third-party payment providers may process payments;
EcoPower may require payment confirmation before commencing a service or fulfilling an order.

Where a third-party payment gateway is used, the transaction may additionally be subject to that provider’s terms and privacy policies.

EcoPower does not knowingly request customers to provide passwords, PINs, OTPs, or confidential banking credentials through ordinary website contact forms.

9. Delivery, Installation and Service Performance

Where EcoPower provides physical products, delivery timelines may depend on:

Product availability;
Supplier availability;
Transportation;
Customer location;
Weather and environmental conditions;
Government requirements;
Customs or import procedures where applicable;
Installation requirements;
Events outside EcoPower’s reasonable control.

Any delivery or completion date communicated by EcoPower should be treated as an estimate unless expressly guaranteed in a written agreement.

Customers are responsible for providing reasonable access, information, approvals, infrastructure, and cooperation necessary to complete an agreed service.

10. Warranty

Any warranty applicable to a product or service will be determined by the specific warranty terms communicated by EcoPower, the manufacturer, supplier, or applicable agreement.

Where a manufacturer or third-party warranty applies, EcoPower may assist with the warranty process subject to the relevant manufacturer’s or supplier’s policies.

Unless expressly stated in writing, EcoPower does not create an independent warranty beyond warranties required by applicable law or expressly provided in a written agreement.

Warranty coverage may be affected by:

Unauthorized modification;
Improper installation;
Misuse;
Negligence;
Physical damage;
Unauthorized repairs;
Failure to follow operating instructions;
Normal wear and tear;
External electrical or environmental conditions;
Events outside reasonable control.

11. Intellectual Property

All intellectual property appearing on or associated with the Website, including where applicable:

Logos;
Brand names;
Text;
Graphics;
Photographs;
Illustrations;
Videos;
Website design;
Layout;
Software;
Code;
Icons;
Documentation;
Original content;

is owned by EcoPower or its respective licensors unless otherwise stated.

Nothing in these Terms grants you ownership of EcoPower’s intellectual property.

You may view and use Website content for legitimate personal or business informational purposes, but you may not reproduce, modify, distribute, publicly display, sell, license, republish, or commercially exploit such content without prior written permission, except where permitted by applicable law.

EcoPower’s name, trademarks, logos, and branding may not be used in a way that implies endorsement, sponsorship, partnership, or authorization without written permission.

12. User-Submitted Information

If you submit information, comments, reviews, inquiries, suggestions, documents, photographs, or other content to EcoPower through the Website or other communication channels (“User Content”), you represent that:

You have the right to provide that content;
The content is accurate to the best of your knowledge;
The content does not unlawfully infringe another person’s rights;
The content does not contain unlawful or malicious material.

You remain responsible for the legality and accuracy of information you submit.

By submitting information to EcoPower, you authorize EcoPower to use it to the extent reasonably necessary to respond to your inquiry, provide requested Services, communicate with you, or perform an agreed transaction, subject to our Privacy Policy and applicable law.

13. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, applications, payment providers, social-media services, manufacturers, suppliers, or other external resources.

Such third-party services are not necessarily owned or controlled by EcoPower.

EcoPower is not responsible for:

Third-party content;
Third-party privacy practices;
Third-party security;
Third-party availability;
Third-party terms;
Third-party products or services.

Your use of third-party services is subject to the applicable third party’s own terms and policies.

14. Website Availability

EcoPower does not guarantee that the Website will always:

Be available;
Operate without interruption;
Be free from errors;
Be free from viruses or other harmful components;
Remain unchanged;
Be compatible with every device or browser.

Website availability may be affected by maintenance, upgrades, technical failures, hosting issues, telecommunications problems, cybersecurity incidents, or circumstances outside EcoPower’s reasonable control.

15. Disclaimer

To the maximum extent permitted by applicable law, Website content and general information are provided on an “as available” and “as is” basis.

EcoPower does not represent or warrant that all information will always be complete, accurate, current, or suitable for every individual purpose.

Nothing on the Website should be interpreted as professional, technical, financial, legal, engineering, electrical, safety, or other specialized advice unless expressly identified as such.

Customers should obtain appropriate professional advice where a decision involves material technical, financial, safety, legal, or regulatory considerations.

16. Limitation of Liability

To the maximum extent permitted by applicable law, EcoPower will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive losses arising from or related to your use of the Website or Services.

This may include, where legally permitted:

Loss of profits;
Loss of revenue;
Loss of business opportunities;
Loss of data;
Business interruption;
Loss resulting from third-party services;
Loss caused by circumstances outside EcoPower’s reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Where liability cannot legally be excluded, it will be limited to the extent permitted by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold EcoPower and its relevant officers, employees, representatives, contractors, and service providers harmless from claims, liabilities, damages, losses, costs, and reasonable expenses arising from:

Your violation of these Terms;
Your unlawful use of the Website;
Your misuse of Services;
Your violation of another person’s rights;
Information or User Content submitted by you;
Your violation of applicable laws or regulations.

This clause applies only to the extent permitted by applicable law.

18. Force Majeure

EcoPower will not be responsible for delay or failure to perform obligations where the delay or failure results from circumstances beyond its reasonable control.

Such circumstances may include:

Natural disasters;
Earthquakes;
Floods;
Fire;
Severe weather;
Epidemics or pandemics;
War;
Civil unrest;
Government restrictions;
Strikes;
Power outages;
Internet or telecommunications failures;
Cybersecurity incidents;
Supply-chain disruptions;
Transportation disruptions;
Third-party service failures;
Changes in applicable law or regulation.

EcoPower will make reasonable efforts to resume affected Services when reasonably possible.

19. Privacy

Your use of the Website is also subject to EcoPower’s Privacy Policy.

The Privacy Policy explains how EcoPower may collect, use, store, disclose, and protect personal information.

You can review the Privacy Policy on the Website.

20. Communications

By contacting EcoPower or submitting your contact details, you may receive communications reasonably related to your inquiry, order, service, account, transaction, or support request.

Where permitted by law and where applicable, EcoPower may also send promotional communications.

You may request to stop receiving non-essential promotional communications by contacting EcoPower or using an available unsubscribe mechanism.

Service-related or legally required communications may continue where necessary.

21. Security

You must not attempt to compromise the security or integrity of the Website.

Prohibited conduct includes:

Unauthorized vulnerability exploitation;
Unauthorized penetration testing;
Brute-force attacks;
Malware distribution;
Denial-of-service attacks;
Credential theft;
Unauthorized database access;
Unauthorized data extraction;
Circumvention of security controls.

Nothing in these Terms prevents lawful security research or reporting conducted with appropriate authorization.

If you discover a security vulnerability affecting the Website, please report it to:

[email protected]

22. Termination or Restriction

EcoPower may suspend or restrict access to the Website or Services where reasonably necessary, including where:

These Terms are violated;
Fraudulent activity is suspected;
Security is threatened;
Required payments are not made;
Required information is not provided;
Continued access could cause legal, technical, or operational risk.

Termination will not affect rights or obligations that accrued before termination.

23. Changes to These Terms

EcoPower may update these Terms from time to time.

The updated version will be published on the Website with an updated “Last Updated” date.

Your continued use of the Website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Where a material change requires additional notice or consent under applicable law, EcoPower will take appropriate steps.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Nepal.

Any dispute arising from or relating to these Terms, the Website, or Services will be addressed in accordance with applicable Nepalese law and through the appropriate legal forum or jurisdiction in Nepal, subject to any mandatory rights or procedures available under applicable law.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in full force and effect.

26. Entire Agreement

These Terms, together with any applicable Privacy Policy, quotation, invoice, service agreement, purchase agreement, warranty terms, or other written agreement, constitute the applicable understanding between EcoPower and the user regarding the relevant Website use or transaction.

27. Contact Information

For questions regarding these Terms:

EcoPower
Kathmandu, Nepal
Email: [email protected]
Website: https://ecopower.com.np

Subject line for legal inquiries: Terms & Conditions Inquiry